Frequently Asked Questions

At Nebula Trust, we take the time to understand your business’ needs and goals. Our experienced, service-focused lenders are here to help you select the right lending program designed to support business growth. To find the right loan program for your business, visit us online, call to speak with a member of our lending team, or email us to schedule an appointment at any of our locations or at your place of business.

No matter what growth stage your business is in, Nebula Trust offers options that will grow with you. To find the right solution for your business, call or email the Business Banking team to schedule an appointment at any of our locations or at your place of business.

Whether you’re looking for ways to better manage cash flow, expand payment solutions or bank from your office, Nebula Trust offers a full range of cash management services to help manage business finances more effectively. To learn more, call or email the Business Banking team to schedule an appointment at any of our locations or at your place of business.

All banks are required to obtain information verifying the business and the individuals associated with the business when opening a business account. We will also need the business EIN numbers (SS# if a Sole Proprietorship). Additional documentation required will be determined by your business type; please refer to this matrix.

On May 11, 2018, the rule issued by the U.S. government requiring financial institutions, including all banks and credit unions, to collect specific information to identify and verify the identity of beneficial owners of legal entity customers, subject to certain exclusions and exemptions, went into effect. These new rules are designed to aid the government in the fight against financial crimes, terrorist financing and other national security threats. In compliance with this new regulation, Nebula Trust Bank collects beneficial ownership information from legal entity customers. This means that any time an account is opened or maintained for a legal entity, we will request information that identifies the ultimate beneficial owner(s) and controlling person of the legal entity.

• Who is a beneficial owner? A beneficial owner is defined under the Rules as: 
  • each individual, if any, who, directly or indirectly, through any contract, arrangement, understanding, relationship, or otherwise, owns 25% or more of the equity interests of a legal entity customer; and
  • a single individual with significant responsibility to control, manage, or direct a legal entity customer, including an executive officer or senior manager (e.g., a Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, Managing Member, General Partner, President, Vice President, or Treasurer); or any other individual who regularly performs similar functions. This list of positions is illustrative, not exclusive, as there is significant diversity in how legal entities are structured.
• What beneficial ownership information must be collected about beneficial ownership from the legal entity customer? Information such as name, date of birth, address, and social security number or other government identification number (passport number or other similar information in the case of foreign persons) and identification documentation for all beneficial owners at the time a new account (i.e., loan, deposit account, safe deposit box) is opened and/or maintained (change in ownership, change in account signers, death of an owner/principal, change in legal entity type, etc.).
• Who does the Rule apply to? Any corporation, limited liability company, or other entity created by the filing of a public document with a Secretary of State or similar office, a general partnership, and any similar entity formed under the laws of a foreign jurisdiction that opens an account. The definition also includes limited partnerships, business trusts that are created by a filing with a state office, and any other entity created in this manner.
• Are any legal entities exempt from the Rule? A legal entity customer does not include sole proprietorships, unincorporated associations such as scout troops or youth sport leagues, estates, U.S. and state government entities, municipalities, publicly traded companies and their majority-owned domestic subsidiaries and certain trusts.

• Log in to online banking.
• Click on the “Banking Service Center” tab. “
• Under “Manage Services”, click on “Alerts”. 

From here you will be able to choose from a wide range of alerts to help you proactively stay on top of your account activity. 

Yes, there are many ways to customize your business online banking experience. By using online ‘entitlements,’ our business banking customers are able to grant online banking access to trusted members of their business, and have the ability to limit that access to the activities and transactions that they permit. Please call or email the Business Banking team to schedule an appointment at any of our locations or at your place of business.

Our mobile banking app makes it easier than ever to bank on-the-go. To get started, call to speak with a member of our Business Banking team.

• Log in to online banking.
• Click on the “Banking Service Center” tab.
• Under “Account Services”, click on “Stop Payment on a Check”.
• Select the account the check was written from.
• Enter the check number, amount, payee and reason for the stop payment.
• Click “Submit”.