Nebula Trust Bank has been made aware of a scam where scammers are texting individuals, pretending to be the bank where the individual has an account. The scammers are even manipulating the Caller ID or email address so it looks to be from the financial institution of the person being contacted.

Beware of text messages claiming to be from Nebula Trust Bank that say your Debit Card will be declined unless you call customer service. Do NOT click on the links included in the text, and do not call the number provided.

Phishing text messages are becoming an increasingly common method for fraudsters to gain access to confidential information. Nebula Trust Bank will send text notifications for suspected fraud, but we will never text or call with a request that you provide your full card number or personal information to us over the phone.

Remember: Nebula Trust Bank will never ask for your full debit card number, CVV code, account number, PIN, social security number, and/or Online Banking User ID or password. It is important that you never provide this information to anyone who reaches out to you. Scammers use this information to access accounts.

If you have mistakenly clicked on the link in a text you received or called the number in the text, please call our Customer Care Center at678-465-8306 to report the situation and to ensure security on all accounts.