A better online and mobile banking experience is here!

Nebula Trust Bank is committed to continually working to offer you the very best in secure and efficient technology so you can bank with confidence from anywhere.

The look, feel, and functionality of our online and mobile banking channels has improved, giving you even greater opportunity to bank when, where and however is most convenient for you!  

Here are a few of the new and improved changes:

• A simplified, intuitive, and consistent experience whether accessing your banking from desktop, tablet or a mobile device  
• ADA accessibility was kept top of mind, so the new platform features larger font sizes, colored icons and text, and improved contrast 
• Easy access to a menu of key features, and other enhanced features and capabilities, including account opening, clutter-free online documents, card controls, money insights, and more. 
• Increased speed and performance  
• Dark Mode available to save battery life, reduce glare and eye strain, and offer easier viewing in a dark room 
• All programmed Bill Pay, scheduled transfers, scheduled payments, and banking history will carry into the updated system. 

All users will be required to accept our new Online Banking Terms & Conditions following the upgrade. 

If you have any questions, check out our frequently asked questions below, contact our Customer Care team at678-465-8306 or download our Forte Live App to video call a team member, Monday – Friday 8am-7pm and Saturday 9am-3pm.  

Frequently Asked Questions:

What is changing?

On Tuesday, September 20th we will be upgrading online and mobile banking to our newest experience. With this upgrade the look and feel of our online banking and mobile app will change offering you an experience designed in partnership with one of the leading user experience design firms in the industry. 

Why are you upgrading? 

We continually strive to offer you the best online and mobile experiences. These updates will provide you a leading design which will improve not only the navigation throughout online and mobile banking but also greater visibility, contrast and colors to help you identify key transactions and information.  

What will this allow me to do? 

This new experience gives you a consistent experience across online and mobile banking with the introduction of our Banking Services menu and other usability improvements. One of the most exciting of these is the mobile quick menu which allows you access to the top 5 most used features in mobile banking. This will be available to you from any screen. 

What will I need to do to upgrade? 

This upgrade will happen automatically, and nothing is needed except for you to accept our new Online Banking Terms & Conditions.  

Will any services be unavailable during this upgrade? 

Quicken and QuickBooks users will experience an interruption in services for up to 3 days while these services reconnect to our online and mobile banking. We apologize in advance for any inconvenience this may cause. 

What is changing in the Terms & Conditions? 

The only items changing will be wording to match the new naming of items and updating of locations of services. No fundamental changes will occur. 

Will I need to change my User ID or Password? 

No. These will both carry over along with all of your history and scheduled payments. 

Will I need to set up my Bill Pays or scheduled Transfers again? 

No. These will carry over. 

Can I keep the same look and feel I have today? 

No, all users are being migrated into this new look and feel to ensure everyone is able to benefit from the improved experience.